Refund policy
We want you to love what you ordered! If you receive a damaged, defective, or incorrect product, we’ll gladly exchange it free of cost.
To be eligible for an exchange, please ensure the following:
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You contact us within 48 hours of delivery.
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You provide a complete unboxing video clearly showing the issue.
Kindly note, exchanges will not be accepted without an unboxing video as proof.
This policy is in place to help us serve you better and ensure transparency at every step.
For support, reach out to us at connect.arezu.com